Elements and Performance Criteria
- Define nature and impact of change for designated area and processes
- Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process.
- Identify opportunities for implementation of change within work area.
- Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees.
- Identify key performance indicators (KPIs)
- Liaise, where required, with managers, engineers and other staff responsible for designing and/or implementing change.
- Identify KPIs for own work responsibility and that of the work area.
- Communicate KPIs to fellow employees.
- Check that data collection and processing are appropriate for KPIs.
- Raise and resolve issues related to KPIs with relevant personnel.
- Liaise with key stakeholders
- Identify key stakeholders impacted by the change.
- Communicate with key stakeholders within scope of authority.
- Identify and address issues and concerns of each stakeholder if within scope of authority.
- Develop and/or locate information required to address key concerns.
- Refer issues and concerns outside of scope of authority to appropriate personnel.
- Develop a strategy to help implement change
- Identify or develop a work plan for implementing change.
- Make information required to support change available to team members.
- Communicate/circulate draft work plan to other employees in work area, supervisors, technical experts and other appropriate personnel for comment.
- Assess suggested changes and incorporate into work plan, where appropriate.
- Implement change
- Monitor implementation of change
- Maintain open communication channels with all stakeholders during implementation.
- Monitor KPIs during implementation.
- Encourage and facilitate improvement suggestions of team members.
- Identify areas requiring improvement in change implementation.
- Make improvements to implementation according to organisation procedures.